Policies
How cancellations, returns and refunds work at Furniture Warehouse.
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You may cancel an order before it has been collected or dispatched. Contact the showroom you ordered from, or email customercare@furniture-warehouse.co.za with your order number. Cancellation fees may apply to special orders and custom configurations.
Please inspect your furniture on collection or delivery. If an item is damaged or defective, let us know within 5 business days and we will arrange a repair, replacement or refund in line with the Consumer Protection Act.
Approved refunds are paid by EFT into the account the payment came from, usually within 7–10 business days.
For anything covered by a product guarantee, contact customer care with your invoice and photos of the problem and we’ll take it from there.
